Terms & Policies

Elevated Health — Terms, Privacy & Shipping Policy

By using elevatedhealth.org or purchasing from Elevated Health, you agree to the following policies.

Terms & Conditions: Products sold by Elevated Health are intended for personal use only. Information provided on this website is for general informational purposes and is not intended to diagnose, treat, cure, or prevent any disease or replace professional medical advice. You must be at least 18 years old to purchase CBD products and are responsible for determining whether products are legal and appropriate for use in your location. Prices and availability may change without notice. Elevated Health reserves the right to cancel or refuse orders when necessary. To the fullest extent permitted by law, Elevated Health is not responsible for indirect or consequential damages arising from the use or misuse of its products or website.

Privacy Policy: Elevated Health collects information necessary to process orders, provide customer service, operate our website, and communicate with customers. This may include your name, contact information, billing and shipping information, and order history. Payment information is processed securely through third-party payment providers. We do not sell your personal information. Information may be shared with trusted service providers when necessary to process payments, fulfill orders, deliver products, or operate our website. We use reasonable safeguards to protect personal information.

Shipping Policy: Orders are generally processed within 1–3 business days. Delivery times vary by destination and carrier and are not guaranteed. Customers are responsible for providing an accurate shipping address. Elevated Health is not responsible for carrier delays, weather delays, incorrect addresses, or circumstances outside our control. Shipping charges, when applicable, are displayed at checkout. If an order arrives damaged, incorrect, or appears to be lost in transit, please contact Elevated Health promptly so we can assist you.

These policies may be updated periodically. Continued use of elevatedhealth.org constitutes acceptance of the current policies.

Elevated Health Return & Refund Policy

At Elevated Health, we are committed to delivering premium, physician-founded wellness products with the highest standards of quality and consistency.

Your confidence in our products is important to us. If for any reason you are not satisfied with your purchase, we are here to help.

30-Day Satisfaction Guarantee

We accept returns of unopened and unused products within 30 days of delivery for a full refund of the purchase price, excluding original shipping costs.

To be eligible for a return:

Product must be unopened, unused, and in its original sealed packaging
The return request must be submitted within 30 days of confirmed delivery
Proof of purchase or valid order number is required

First-Time Customer Confidence Guarantee

For first-time customers, we understand that trying a new wellness product is a personal decision.

As a courtesy, first-time orders may be eligible for store credit within 30 days of delivery even if the product has been opened, limited to one product per customer.

This policy is designed to help you try Elevated Health with confidence while maintaining fairness for all customers.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Please include:

your order number
photos of the item and packaging
a brief description of the issue
Upon review, we will provide one of the following at our discretion:

replacement product
store credit
full refund
How to Request a Return

To initiate a return, please contact our support team at:

elev8d.health.solutions@gmail.com

Please include:

full name
order number
reason for return
photos if applicable
Once approved, return instructions will be provided.

Refund Processing

After the returned item is received and inspected, approved refunds will be issued to the original payment method within 5–7 business days.

Please note that your bank or credit card provider may require additional processing time before the refund appears on your statement.

Non-Returnable Items

The following items are not eligible for return:

products returned more than 30 days after delivery
opened products beyond the first-time customer guarantee
sale or promotional items
gift cards
products purchased from unauthorized third-party sellers

Shipping Charges

Original shipping charges are non-refundable unless the return is due to an Elevated Health fulfillment error.

Customers are responsible for return shipping costs unless the product arrived damaged, defective, or incorrect.

Policy Abuse

To protect all customers, Elevated Health reserves the right to limit or deny returns in cases of suspected abuse, excessive refund requests, or fraudulent activity.